Enabled Voicemail (EVM) Feature
Enabled Voicemail (EVM) keeps you connected!Enabled Voicemail (EVM) is an easy-to-manage feature that integrates voicemail messaging on your campus voicemail box with your email account. Whether you have a Basic or Advanced Voicemail Box, this optional feature is available to you. To use EVM Service, you must already have a campus voicemail box. To order new voicemail service, please contact your Area Telecommunications Representative (ATR).
What can EVM do?
- Deliver via email or SMS (text message) a notification that a voice message has arrived in your campus voicemail box. All available Caller ID information is included in the subject of the notification message.
- Optionally, deliver the voice message itself to up to three email addresses of your choice as a file attachment (.GSM or .MP3). You can then listen to it on any computer where you can check your email.
- Allow you to store delivered voice messages in your email folders using your existing hierarchy/categorization system.
- Allow you to delete the message from your campus voicemail box using a Web interface.
Note: Additional fees may appear on your cellular phone bill for EVM notification text-messages and EVM sound file data transfer. Please check with your cellular service provider for details about text-messaging and data transfer charges before enabling these features.
Enabled Voicemail User Guide (Adobe PDF).
EVM Log In PageOnce you've reviewed the information above, log in to the EVM Settings Page and configure your EVM features.
Forgot your PIN? Locked out of EVM?If you attempt to enter an incorrect PIN 5 times in a row, your EVM account will be locked. If you forget your PIN, or are locked out of EVM, please contact your Area Telecommunications Representative for assistance.
Need Assistance?For all other EVM support questions, please contact IT Express at 754-HELP (4357) or firstname.lastname@example.org.
Frequently Asked Questions
How do I reset my Voicemail Password OR my EVM PIN?
- iPhones will play MP3 files, but do not appear to support the GSM file type.
- BlackBerry devices may support MP3 and GSM (compressed .wav) file types. Compatibility depends on the version of the BlackBerry on the device.
- Other Smart-Phone devices may play MP3 and GSM files, depending on the version of Windows Mobile or Smart-Phone OS.
To reset your EVM PIN, please Contact your ATR.
How do I configure EVM to send text notification messages to my cellphone?
Please refer to pages 8 and 9 of the EVM User Guide. You may need to dial 611 on your cellular phone and ask your cellular service provider for the correct email format for text messaging.
What is the difference between .GSM and .MP3 file types?
.GSM and .MP3 files are both audio (sound) files that can be played in a media player such as Windows Media Player or Apple Quick Time. A GSM file is a compressed .wav file, and is smaller than an MP3 file. GSM is the preferred format because it will take up less space in your email inbox/smart-phone memory.
Why was the attached GSM or MP3 file removed from my EVM email?
Contact your system's administrator. Depending upon your department's email server configuration, certain file type attachments may be automatically blocked from your email.
Will sound files delivered by EVM play on my smart-phone?
Yes. EVM will deliver messages to any email address, including listserves and email distribution lists.
Will I be charged for text messages sent to my cellphone by EVM?
It is best to check with your cellular service provider. Unless you subscribe to a "bundled text-messaging plan", additional charges may appear on your cellular phone bill for text-messaging. Again, it is best to check with your cellular provider for details about text-messaging charges before enabling this feature.
Will I be charged for downloading sound files sent to my cellular "smart-phone" by EVM?
It is best to check with your cellular service provider. Unless you subscribe to a "cellular data plan", additional charges may appear on your cellular phone bill for transferring data (voicemail sound files) sent to your email by EVM. Again, it is best to check with your cellular provider for details about data transfer charges before enabling this feature.
Where does the Caller ID information included in EVM messages come from?
All available name and phone number Caller ID information on an incoming call will appear in the subject line of EVM messages. For incoming calls originating from campus phones without a campus voicemail account, only phone number information will appear in the subject of the EVM message. Caller ID blocking will be enforced by EVM.
How do I update my Caller ID information (i.e., my voicemail box subscriber name)?
To correct your EVM Caller ID information, you will need to do two things:
1. Contact your departmental Authorized Telecommunications Representative (ATR) and ask that they update your EVM Caller ID information. Look up your ATR HERE. ATRs should email EVM caller ID name changes to email@example.com.
2. Go to your Online Directory listing (http://listings.ucdavis.edu/update) and check that the info listed matches the EVM caller ID changes you requested in step one above. When we have completed the automatic update feature, EVM Caller ID information will be imported from this Online Directory, so it's important for you to keep your listing accurate.
What if I share a phone number with others?
It is possible that two or more people are listed with the same phone number in the Online Directory. If this is the case, the Caller ID name is the first alphabetical name associated with the phone number in the Online Directory. If you want to change it, please follow step one above.
Can I reply to the person who left me the voicemail by replying to the email? No. Replying to the EVM email will not go to the person who left you a voicemail.
How do I find out my default EVM PIN?
The default PIN to log into the EVM Settings Page is 1234.
Can my EVM PIN contain any character?
Yes. Once you reset your EVM PIN, you can set it to be any number of letters, symbols, or numbers.