CR's mission is to support the University's teaching, research and public service functions through the provision of a suite of modern, reliable, secure, and cost-effective telecommunications services.
CR's Organization Chart as of November 18th, 2009:
Communications Resources consists of the following units, each contributing services to the department for the campus:
Office of the Director
This unit provides overall direction and strategic planning for Communications Resources, functions as liaison with the Office of the Vice Provost for Informational and Educational Technology, and represents the campus in external telecommunications and networking activities.
Engineering and Construction Management (ECM)
This unit is responsible for the long range planning, design, engineering, and technical advancement of the campus communications infrastructure and manages the communications system design guidelines and specifications, estimating, planning, and inspection services for capital construction projects and major building renovations.
Network Operations Center (NOC)
This unit provides the operation, maintenance, security, help desk and repair functions for the communications infrastructure, including a 14,000 line voice system, 17,000 port data system, 2,200 port cable television system, 800 MHz radio system, the instructional television broadband, baseband, and microwave systems and manages connectivity to the Internet and advanced service networks such as Calren2 and Internet2.
Network Service Center (NSC)
This unit is the "front door" or entry point for all departmental telecommunications and networking service requests. It also provides campus operator services, publishes the campus directory, markets the CR suite of services, manages the department's campus relations and outreach efforts, and maintains the department's Web site and publications.
Business Analysis (BA)
This unit provides business process analysis and service data analysis for all of CR's services. Understanding and mapping complete business processes is essential to ensure constant improvement of the service delivery practices. The service trend forecasting and billing data analysis performed by the Business Analysis group helps CR meet the future communication needs of the campus and understand ongoing maintenance costs.