These are procedures relating to the services provided by IET-Communciations Resources. The services are described in UC Davis Policy and Procedure 310-10: Telecommunications Services.

Procedures

All customer initiated requests for the following telecommunications services must be directed to the Network Service Center.

Requests for telecommunications services

1. Voice services
2. Data services
3. Microwave services
4. Wireless services
5. Radio service
6. Repair service
   
   

   Voice. CR maintains and repairs service only to the client's NAM except in the case of multiline service. CR provides maintenance and repair of all multiline sets. In all other cases the client is responsible for any wiring and customer-owned equipment connected at the NAM.
   
   Data. CR provides maintenance and repair of service to the client's NAM. CR also maintains and repairs all CR-placed equipment. Repair includes problem isolation and resolution. CR charges on a time and materials basis for any data repair services not directly related to the network infrastructure. Data repair is normally conducted after business hours to avoid interference with production services and, as such, generally requires a minimum of three hours repair time. Repair service provided for a fee does not include operating systems or replacement of customer-owned equipment. Designated departmental personnel must authorize all repairs performed on a time and materials basis.
   
   Radio. Damaged radios should be returned to CR for repair.
   
   Video. (ResNet Video Distribution System). CR supports ResNet Video on a 8X5 basis, responding to troubles calls once they have been verified as actual cable problems by a representative from Student Housing (when the problem is on the client end). Housing authorizes dispatch to the client and arranges for entrance to the unit.
   
   

7. Other
   
   

   Rates - See http://cr.ucdavis.edu/rates/rates.cfm
   
   Billing inquiries and toll investigation - Call the CR Business Unit at (530)752-8971 for administrative billing inquiries. Paragraph IV.D, below, contains more information about CR's billing procedure.
   
   Estimates for remodeling, renovation, and new construction - Call CR customer service at 752-4603 to obtain information about cost estimates.
   
   Pay phone coordination - CR is responsible for decisions regarding pay phone installation. Campus departments may request an assessment from CR for a new pay phone installation. Once the request is made, CR will perform a site visit of the proposed pay phone location to determine the feasibility of the proposed pay phone location.
   
   Training/consulting services - See http://cr.ucdavis.edu/forms/training.cfm
   
   Underground cable locating services - Call CR Customer Service at 752-4603.
   
   

Restrictions to Service

1. Departments may control toll access of individual telephones by selecting the appropriate network class of service (NCOS).
2. CR will provide consultation service on request regarding other means of reducing costs including toll fraud prevention.

Telephone Directories

1. The campus directory and the campus's entries in the Universitywide directory are compiled by CR, using CR's various on-line directory services and information solicited annually from departments. Changes to departmental and individual telephone listings should be submitted throughout the year using the online forms on the CR web site. A Directory Update form is also provided in the campus directory for submitting changes to individual listings; forms should be reproduced by the department, completed, and sent to CR for processing.
2. CR distributes one campus directory and one Yolo County directory per telephone in a department subscriber line and one Universitywide directory for each campus member listed.
3. Departments may purchase additional campus directories from the Central Storehouse or the UCD Bookstore.
4. Other commercial directories and additional Yolo County and, Universitywide directories, and additional Yolo County directories may be obtained through CR by submitting a Commercial Directory Order form. Charges for such directories will appear on the department's Monthly Billing Statement.

Billing

1. Charges for telecommunications services appear on the department's monthly ledgers available through DaFIS Decision Support Departmental Report of Appropriations and Expenditures distributed by the campus Accounting Office. CR also provides campus departments with a Monthly Billing Statement.
2. Unidentified toll charges can be investigated and will be credited if the long-distance carrier agrees to credit CR. Charges for long-distance calls may be adjusted if either CR or the long-distance carrier billed the calls in error. Unidentified toll charges can be investigated and may be rebilled if necessary by Communications Resources upon request. Charges for long-distance calls may be adjusted if the call was improperly placed or billed in error.